We have had some discussions on two subjects recently; GDPR (The new European Data Protection Rules) and Loan items. For Data Protection we will be destroying old data and for anyone using our help, we will be asking for your permission to keep your data while it is necessary.
We then had a discussion about items we lend out; normally we ask for a deposit which we return at the end of the loan but without any paperwork backing it up. However, we had a couple of cases where we had to think how long a loan should be; in the past our loans have lasted for less than a month before they were returned to us and we have never had any problems.
We have always tried to help anyone and everyone but we have had a couple of cases where items were required longer term – a matter of months. So in future we will be changing our procedure so that our volunteers can keep track of each item and the person receiving the equipment will have a better understanding of the terms of the loan.
To borrow our equipment just ring the Helpline (0034) 634 31 52 89 or write to us firstname.lastname@example.org. We ask for a deposit on any equipment loaned out; there is no charge although donations are always welcome. The “norms” are wheelchairs and crutches but we have a lot of other items including various walking aids, aids for bed-ridden folks and even splints.
Our helpline is usually busy giving out information; whilst we give information free of charge, some of the services we list, like translators or nursing care, have to be paid by the person requiring that type of help.
For people over 50 who require help or advice, Age Concern Costa de la Luz Sur operates a “Helpline” telephone service from 9am until 5 pm, Monday through Friday (it is not an emergency service – please dial 112 for emergencies). The telephone number is 634 31 52 89. You may also email us at email@example.com